1. Introduction
9bbd5 (referred to as "we" or "the Platform") takes your privacy very seriously. This Privacy Policy explains what information 9bbd5 collects about you, why we collect it, how it is used, and how it is kept secure.
By registering with or using 9bbd5, you confirm that you have read and agreed to this Privacy Policy. We strive to comply with Bangladesh's data protection regulations as well as international data privacy standards.
This policy applies to the 9bbd5 website, mobile app, and all associated services. If you have any questions, please use the contact details provided at the end of this document.
This Privacy Policy was last updated on 1 July 2026. You will be notified in advance at your registered email address of any changes.
2. What Information We Collect
9bbd5 collects only the information necessary to provide its services. Below is a breakdown of the data collected across three categories:
Personal Identification Information
Full Name
Date of Birth
Email Address
Mobile Number
Current Address
National ID / Passport Number (KYC)
Financial Information
bKash/Nagad Number
Bank Account Number
Transaction History
Deposit & Withdrawal Records
Technical Information
IP Address
Browser Type
Device Information
Login Time & Date
Gaming Activity Logs
Cookie Data
9bbd5 never stores your full password, bank PIN, or card number. Passwords are always stored as encrypted hashes.
3. How Information Is Collected
9bbd5 collects information through several methods:
- Directly from you: During registration, KYC verification, support contact, or payment processing.
- Automatically: Through cookies, log files, and tracking technologies while you use the platform.
- From Third Parties: From payment providers (e.g., bKash, Nagad) or identity verification agencies for verification purposes.
We never collect information unnecessarily. Every piece of data we gather has a specific purpose, which is clearly stated in this policy.
4. Use of Information
9bbd5 uses the information collected for the following purposes:
| Purpose |
What Information Is Used |
| Account Creation & Management |
Name, Email, Mobile, Password |
| Identity Verification (KYC) |
NID/Passport, Selfie, Proof of Address |
| Payment Processing |
Mobile Banking Details, Bank Information |
| Fraud Prevention |
IP address, device information, transaction type |
| Customer Support |
Contact information, activity history |
| Promotions & Offers |
Email, mobile (subject to consent) |
| Responsible Gaming Monitoring |
Gaming activity, betting history |
Your information is never sold to advertisers or marketing companies.
5. Data Sharing & Disclosure
9bbd5 shares information with third parties only in limited circumstances, which are clearly outlined below:
Service Provider Partners
Only the information required to deliver services is shared with payment providers, identity verification agencies, and game providers. These partners are contractually bound to uphold the same privacy standards.
Legal Obligations
Information may be disclosed in response to a court order, government investigation, or legal process. 9bbd5 ensures it complies with only the minimum requirements of any such order.
Fraud & Money Laundering Prevention
Under international Anti-Money Laundering (AML) regulations, information on suspicious transactions may be reported to the relevant regulatory authority.
Outside of the reasons listed above, 9bbd5 will never disclose or sell your personal information to any third party.
6. Cookie Policy
Cookies are small text files stored in your browser or on your device. 9bbd5 uses three types of cookies:
- Essential Cookies: To maintain login sessions, security tokens, and saved preferences. The platform cannot function properly without these.
- Performance Cookies: To improve page loading speed and analyze general usage patterns (no personal data involved).
- Preference Cookies: To remember your language, theme, and other personal preferences.
You can disable cookies through your browser settings; however, some features of the platform may not function properly as a result. 9bbd5 does not use any third-party advertising cookies.
7. Security Measures
9bbd5 uses industry-leading security technology to keep your data safe:
- 128-bit SSL encryption is applied to all data transmissions.
- Stored data is protected with AES-256 encryption.
- Regular security audits and penetration testing.
- Two-factor authentication (2FA) support.
- Automatic alerts for suspicious login attempts.
- Server datacenters operate in maximum-security controlled environments.
However, no system is 100% impenetrable. 9bbd5 therefore recommends using a strong password, never sharing your login credentials with anyone, and avoiding logging in over public Wi-Fi.
If you notice any security-related issue, please report it immediately to support@9bbd5.app. We will take action within 24 hours.
8. Your Rights
Every registered member of 9bbd5 has the following rights regarding their personal data:
1
Right to Access
You may submit a request to view the information 9bbd5 holds about you.
2
Right to Rectification
You may request a correction of inaccurate or outdated information at any time.
3
Right to Erasure
You may request deletion of your data within a specified period after your account is closed.
4
Right to Restrict Processing
Option to opt out of marketing emails or notifications.
5
Data Portability
You may request a copy of your data in a machine-readable format.
6
Right to Object
You may object to the processing of your information for specific purposes.
To exercise this right, email support@9bbd5.app. 9bbd5 typically responds within 30 days.
9. Data Retention Period
9bbd5 retains different types of information for varying periods:
| Data Type |
Retention Period |
Reason |
| Account Information |
5 years after account closure |
Legal Obligations |
| Financial Transaction Records |
7 years |
AML & Financial Compliance |
| KYC Documents |
5 years |
Regulatory Obligations |
| Cookie Data |
At the end of the session or after a maximum of 1 year |
Platform Functionality |
| Support Contact |
2 years |
Service Quality Improvement |
Once the retention period ends, data is securely deleted or anonymized.
FAQ
Trust & Technology FAQs
9bbd5 operates under an international gaming license and is subject to strict regulatory oversight. The platform ensures transparency through SSL encryption, RNG-certified games, and independent third-party audits. Active in Bangladesh since 2019, 9bbd5 has served over 1 million members without any major financial scandal or data breach. Our compliance team works around the clock to prevent delayed payouts or fraud complaints. That said, staying vigilant on any online platform is essential — always go directly to 9bbd5.app and remain alert to phishing sites.
There are a few reasons why the app may not open or may prompt an update. First, check that your phone has a working internet connection. If the app crashes, force-stop it and clear the cache — on Android, go to Settings › Apps › 9bbd5 › Clear Cache. If you receive an update prompt, make sure to update, as new versions include security fixes and performance improvements. If you're unable to download the app, you can go directly to 9bbd5.app in your browser — the platform works just as well on mobile browsers. If the issue persists, contact us via live chat and our support team will provide device-specific assistance.